This shipping & returns policy is only applicable to the home gardeners product lines. For more information on our large qty freight click here.
What do we ship?
All our in stock seed potatoes are available for shipping.
When do we ship?
We ship items out once a week, but this will not always be the same day as you order. In general please allow at least 1 week for processing of your order. We currently pick/pack our orders every Tuesday.
Where do we ship to?
We ship across Australia except for Western Australia which has current quarantine restrictions on seed potato.
How do we ship?
For our smaller orders we ship using Australia Post and times vary based on location. If you are unable to receive at your delivery address and your potatoes are sent to the local post office, please make sure you pick up ASAP as they can deteriorate if left for a few days and we will be unable to replace.
For orders over 20kg, please contact us and we will arrange a competitive quote.
For our larger orders (over 1 tonne) we use our freight contractor. Read more about this here.
Rates to ship?
We ship based on weight through Australia Posts e-parcel service. Shipping is calculated based on weight and location in Australia.
If you require any larger quantities over 20kg please contact us for a quote through a courier which is often more competitive than Aus Post.
In-store pick up option?
If you live near our Factory & Coolstore in Spreyton Tasmania you are welcome to pick-up your order. Please pick this option in the checkout (only available for Tasmanian addresses).
Do you have a returns policy?
We pride ourselves on the high quality of our seed potatoes. If you are unhappy with the quality of our 2kg & 5kg seed potatoes you order online, please contact us within 3 days of receipt of the potatoes with the specifics (photos of the breakdown of the potatoes) and we will endeavour to replace them. Please make sure you following the planting guide and remember that if you are ordering from Late March – May our potatoes have just been harvested and will be dormant. Check out the dormancy for each variety.